Privacy Policy

Virtual Lashes (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.virtual-lashes.co.uk, contact us, or use our services.

1. Information We Collect

We may collect the following information when you interact with us:

• Personal details: Name, email address, phone number, and other information you provide when booking treatments or filling out consultation forms.
• Booking information: Service preferences, appointment history, and beautician selection.
• Payment details: Processed securely through our booking/payment providers (we do not store full payment card details).
• Technical data: IP address, browser type, and usage data collected via cookies for site performance and analytics.

2. How We Use Your Information

We use your information to:

• Process bookings and provide our beauty services.
• Send appointment confirmations, reminders, and updates.
• Respond to your enquiries and provide customer support.
• Improve our website, services, and client experience.
• Comply with legal and regulatory obligations.

3. Sharing Your Information

We only share your personal data where necessary:

• With our trusted booking/payment providers (e.g., Zoho Bookings, payment processors).
• With beauticians you book appointments with.
• If required by law or to protect our legal rights.

We do not sell your personal information to third parties.

4. Cookies & Analytics

Our website uses cookies to improve your browsing experience, analyze traffic, and remember your preferences. You can manage or disable cookies in your browser settings.

5. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure.

6. Data Retention

We retain personal information only as long as necessary to provide services, meet legal obligations, and resolve disputes.

7. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data where applicable.
• Withdraw consent for marketing communications.

To exercise your rights, please contact us using the details below.

8. Contact Us

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.