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Virtual Lashes

Terms and Conditions

Age Requirements

We’re sorry, but we can’t provide services to anyone under 16. If you look under 25, please bring a photo ID. If you book for someone under 16, the appointment will be canceled, and full payment will be required if within 48 hours. Deposits are non-refundable.


By booking with us, you agree to receive our email or SMS updates. To opt out, just let us know in the salon, email us at , or use the unsubscribe link in the messages.


A non-refundable deposit is needed to secure your appointment. If you cancel, the deposit is lost. To avoid losing your deposit, please be sure about your booking. If you miss your appointment without 48-hour notice, you’ll be charged in full. Pre-book your infills to get your preferred time and avoid extra fees. During busy periods, there may be a 4-6 week wait. You can amend your bookings up to 48 hours before your appointment. No-shows will be charged the full amount with added interest for late payments.

Late Policy

If you’re running late, please call us. If you’re less than 15 minutes late, we’ll do our best to fit you in. If you’re over 15 minutes late, we may need to reschedule, and you’ll still be charged for the missed appointment. We understand things happen, but missed appointments hurt our business and team.

Cancellation Policy

Please cancel or reschedule at least 48 hours in advance. If you can’t, you’ll be charged the full amount. Deposits are non-refundable, but giving notice means you won’t be charged for the full missed appointment.

No Shows

If you miss an appointment without letting us know, you’ll be charged the full amount. Unpaid invoices will include interest and extra costs.


Please arrive 5 minutes early with clean, makeup-free eyes, brows, and lashes. Extra cleaning time means less treatment time and may incur a £10 fee. Late arrivals may shorten your service time but will still be charged in full. Less than 40% lash extensions require a full set. Book infills within 3 weeks of your last appointment.

Refund & Complaints Policy

Booking fees cover our time, products, and expenses. If you’re unhappy with a service, contact us within 48 hours. We’ll assess and fix any issues caused by us. We have a zero-refund policy to keep prices fair for everyone.

Trainee Technicians

Our trainees offer services at reduced rates. Results may vary, but all trainees are highly trained. If you have concerns, raise them while in the salon. Complaints about trainee services aren’t accepted after you leave. Standard complaints procedures apply to non-trainee services.

Prior Allergies & Allergic Reactions

If you’ve had allergic reactions to lash extensions before, this treatment isn’t recommended and is non-refundable. We aren’t liable for any reactions.

Patch Test

Stop by the salon for a patch test at least 24 hours before your treatment. We recommend testing every 3 months. No need to book, just check our opening times.

Out of Hours Appointments

Need a last-minute lash appointment outside normal hours? Contact us directly; we may be able to fit you in for a £20 fee.

Eyelash Infilling

We don’t infill work from other technicians. We’ll need to remove the old set and apply a new one.

B12 Vitamin Injections

Vitamin B-12 helps reduce stress and fatigue, and improves memory and cardiovascular health. Let us know if you need advice. Alternatives include oral vitamins, patches, lozenges, liquid drops, and nasal sprays. Common side effects include upset stomach, bruising, and headaches. Seek medical attention for severe reactions. Our staff are trained but not medical professionals. Multiple treatments may be needed. Avoid hot baths, saunas, and public pools for 48 hours post-treatment. You are responsible for payment.

By booking with us, you accept these terms and conditions.

Payment Responsibility:
You understand and agree that all services rendered are charged directly to you, and you are personally responsible for the payment of the agreed-upon amount at your appointment. Leaving the premises without settling your invoice will result in a £35.00 small court claim fee and will result in the respective party receiving a county court judgement. Baliff fees may be added in addition to our claims and the courts costs. We have a zero tolerance policy to non-payers.

Premise Security - Closed-Circuit Television (CCTV)
For your safety and ours, we have CCTV cameras recording at our entrance, in treatment areas, and in communal spaces. We only access the footage for investigations into client disputes or as evidence for non-payment claims. However, this is very rare.