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Tel: 02392 819725

Mobile: 07813598032

©2018-19 by Virtual Lashes.

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Terms & conditions

BOOKING

You are required to pay a NON REFUNDABLE booking fee to secure your appointment. We strongly suggest pre-booking any fills after your service before leaving the salon to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes

LATE POLICY

If you are running late to an appointment we ask that you call us to let us know, otherwise, we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session.

CANCELLATION POLICY

Due to the time-sensitive and customized nature of our services, the time has been specifically reserved for your appointment.   If you must cancel or reschedule an appointment, we ask that you contact us 24 hours before your scheduled appointment.  This will allow us to open up the spot for someone on our waitlist.  If you cannot provide 24 hours reschedule or cancellation notice, you will be charged the full rate of your service.

NO SHOWS

If you fail to provide advance notification for your missed appointment, you will be charged the full amount of the service.

ARRIVAL

  • Please arrive 5 minutes early with clean/makeup-free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing, or you may be charged a £10 fee if makeup is heavy and requires deep cleaning. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service

  • In busy periods like Summer or Christmas, there may be a 4-6week wait for new appointments. We advise to book in advance and to book your next infill at the end of your appointments.

  • Lashes less than 40% left of the initial set will be charged as a new set. Infills are offered on a case-by-case basis at the discretion of the lash artist depending on the lash growth cycle, a number of natural lashes and quality of aftercare/retention. Infills must be booked within 3 calendar weeks of the last appointment.

  • Lash extensions are not suitable for those with very oily skin or extremely curly lashes (e.g. from a bad LVL/lash lift treatment).

REFUND POLICY

You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for services rendered. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

PRIOR ALLERGIES

If you have had eyelash extensions from another salon and have experienced an allergic reaction previously, this treatment is highly not recommended and non-refundable in event of repeat allergy. Please book a patch test at least 24hrs prior to treatment.

AFTER-HOURS APPOINTMENTS

Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute lash appointment that is outside of our normal business hours. After-hours appointments may be available on a case by case basis for an additional £20 fee. Please contact us directly to schedule your after-hours appointment.

Due to the high quality of products we use, we will not infill other technicians' work. Removal and a new full set would be required in these instances.